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Grievance Procedures
Student shall first seek lecturer’s help/advice for any grievances. If the student is not satisfied with the solution offered by the lecturer, he/ she can report the matter through the customer feedback form. A director of N2P2 shall personally attend to the complaint and reply within 10-days. If the matter requires more time for thorough investigation, the training centre will:
1. Update the student concern on the investigation status within 10-days.
2. Inform the student concern that extended days is required for thorough investigation. However, the total time taken for investigation by the director shall not exceed 20 days.

In the event that the training centre failed to resolve the complaint amicably, the case shall be referred to the following for mediation.

Dispute Resolution Centres-Singapore Mediation Centre

Singapore Institute of Arbitrators under the Council for Private Education Mediation-Arbitration Scheme

Council for Private Education

Tel: (65) 6592 2108

Fax: (65) 6275 1396

E-mail: CPE_CONTACT@cpe.gov.sg

Website: www.cpe.gov.sg
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