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Refund Policies
1. Student may withdraw from the course with full refund by giving written notice to the training centre in the event that the training centre:
  • Failed to commence the course
  • Is unable to complete the course by completion date
  • Terminates the course
  • Is in material breach of the contractual agreement
2. Amounts to be refunded under (1) above shall be:
  • Entire tuition fees and deposits
  • All non-tuition fees or additional fees
  • Within 14-days
3. Where student withdraw from the course for any reason other than those listed in (1) above, student shall be refunded (less applicable bank or insurance policy charges) within 7-days subject to the following refund policy:
% of Course Fees And Additional Fees If student’s written notice for withdrawal is received
75% More than 30 days before course commencement date
50% Less than 30 days before course commencement date
0% Course commencement

4. N2P2 reserves the right to change the courses schedule, venue and lecturers should the circumstances so require and students will be kept informed via email, phone call or SMS. No refunds will be available under such circumstances.
 
 
 

REFUND PROCEDURES
1. Student must submit application for refund in writing in person. Email/fax submissions will not be accepted.

2. Staff receiving the application must pass the letter to the Administrator.

3. Administrator must contact the student (or guardian, if under 18 years of age) to confirm that he/she is indeed seeking a refund and the reasons for the refund request. Student should be informed that the refund will be processed within seven days.

4. After confirmation, Administrator must calculate the amount of refund payable to the student, in accordance with the refund policies stated in the student contract.

5. The computation of refund payable must be signed by someone with a finance background or a finance staff.

6. A payment voucher should be prepared, attached with supporting documents (refund request letter, student’s “Doctor” file) and submitted to the Director/Principal.

7. The Director/Principal will approve the payment (i.e. sign the payment voucher) and issue the cheque refund in favour of the student. The signed cheque should then be passed back to the Administrator.

8. Administrator will contact the student to inform him/her to collect the refund cheque.

All refunds regardless of the mode of initial payment made by the student will be made in cheque.

If the student is no longer in Singapore, he/she can send a representative to collect the cheque on his/her behalf with an authorization letter and identification documents.

If the student no longer maintains a bank account in Singapore, the cheque can be made payable to the next of kin or guardian, provided such a request is received from the student in writing.

 
 
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